Rule 545

Most problems can be avoided by taking two minutes out of your day to focus on them the FIRST time you think about them. Just two minutes.

And you have many minutes!

You have minutes to:

Check the time of the appointment;

Check the address;

Check the name of the client;

Check the name and phone number of the contact person; and,

you will still have so many minutes.

Rule 531

Referral Agency: I know you had your first appointment at 5:00 a.m., but we will pay time and a half if you run and swap out an interpreter who had an emergency. It’s for a new night-shift employee’s orientation and shouldn’t be more than a couple of hours.

Rule 509

The most powerful person in any negotiation is the one who is willing to walk away.

Never undervalue your skills or yourself because of guilt, or pride, or a need for validation. Walk away. Just walk away.

Rule 504

It’s Friday, just after two a.m. You have been sitting at this emergency room appointment for hours, but the Client has been asleep and you have not interpreted for more than five minutes the whole time. You get paid a differential for weekend work, plus one for night work and another for emergency work. Are you having a good day or a bad day?